Strengthening the Heart of Tourism: BTB Staff Empowered Through Workplace Communication Training

In a dynamic tourism industry like Belize’s, communication isn’t just a soft skill—it’s a powerful tool that connects people, builds partnerships, and shapes national perception. That’s why Meta Belize, in collaboration with Mind Unlocked, recently delivered two impactful sessions of the “Mastering the Art of Workplace Communication” training for the dedicated staff of the Belize Tourism Board (BTB).

Held in two time slots—one in the morning and one in the afternoon—the sessions welcomed over 30 BTB professionals, each showing enthusiastic participation and a shared commitment to elevating industry standards. 

A Training Designed for the Tourism Sector

This was not your average corporate workshop. The training was tailored specifically for the tourism industry, using real-life scenarios, language, and examples that reflect the daily realities of BTB’s work with hotels, travel agents, tour operators, and local communities.

Facilitator Azalia G. Larrieu, a Mental Health Practitioner with a specialization in Trauma-Informed Practice and Leadership, guided participants through practical communication tools they could immediately apply—not only at work, but also in their personal relationships.

From exploring emotional tone in workplace conversations to practicing active listening and building trust across departments, attendees left with a renewed understanding of how thoughtful communication enhances collaboration, reduces tension, and promotes unity across the tourism ecosystem.

Why Communication Matters in Belize’s Tourism Landscape

What made this training especially impactful was the broader lens through which communication was explored. Participants reflected on how the way we speak, listen, and respond in our professional settings directly influences how Belize is seen on the world stage.

When BTB staff communicate clearly, respectfully, and collaboratively with partners and stakeholders, it reinforces Belize’s reputation as a high-quality, culturally rich destination rooted in integrity and hospitality.

Meta Belize: Transforming Organizations from the Inside Out

At MetaBelize, we believe that mental wellness and organizational development are national priorities. Our mission is to support Belize’s institutions—public and private—in becoming more resilient, collaborative, and people-centered through customized training and consultation.

From tourism to healthcare, education, to business, we are passionate about helping teams grow stronger through evidence-based, trauma-informed, and culturally grounded practices.

Let’s Strengthen Your Team Next

Are you ready to invest in your team’s communication, wellness, and leadership?

Contact us today to explore our upcoming trainings and customized offerings for your organization. Together, we can build stronger workplaces—and a stronger Belize.

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